Last Updated: 22 December 2025
At PureFiles.shop, customer satisfaction is our top priority. We stand behind the quality of our digital products and offer a 14-Day No-Questions-Asked Refund Policy.
We offer a full refund within 14 days of purchase.
No questions will be asked.
No explanations required.
If you are not satisfied with your purchase for any reason, simply contact us within 14 days, and we will process your refund.
To request a refund, please email us at:
📧 mail@purefiles.shop
Include:
Your order number or payment reference
The email address used during purchase
Once verified, your refund will be processed promptly.
Approved refunds will be processed within 3–7 business days.
The refunded amount will be credited back to your original payment method.
Processing time may vary depending on your bank or payment provider.
Refund requests must be made within 14 days of purchase.
Requests made after 14 days will not be eligible for a refund.
We reserve the right to refuse refunds in cases of suspected fraud or abuse of this policy, including repeated refund requests from the same customer.